Organization and sites

Three pages in the Administration group describe your company in RANCAQ: Company profile, Organization (the unit structure), and Sites (work locations). This page explains what each contains and how to change it.

Who can make changes

Service Desk Admin and Auditor can open all three pages without being able to change them. Users who can only view the Company profile see a notice that only a Tenant Admin can change it. See Users, teams, and roles.

Company profile

The company profile holds the name, address, and logo shown in the console and portal.

Changing the identity

1. Open Administration → Company profile.
2. In the Identity card, change the Company name (required) and Address (multiple lines allowed, up to 1000 characters).
3. Click Save. While there are unsaved entries, the notice You have unsaved changes. appears.

The Tenant identifier is shown in the same card but cannot be changed here, because scripts and integrations use it.

Logo

In the Logo card, click Upload logo… (or Replace logo… if a logo already exists) and choose a file. The logo is saved as soon as you pick the file. Requirements: PNG, JPEG, or WebP, up to 1 MB. The logo appears in the top-left corner of the console and portal. Remove logo deletes it after you confirm.

Organization

The Organization page maps the company's structure as nested units, for example company, then directorates, then divisions.

Chart and list views

Choose a view on the right of the toolbar:

• Chart: a centred organization chart. Each card shows the unit's name, its kind, and the number of sub-units. Click the sub-unit count to expand or collapse that branch, or use Expand all and Collapse all.
• List: a table with the columns Name, Kind, Parent unit, Level, and Sub-units, with page numbers.

Search (Search units…), Filter, and Sort work in both views. When you filter in the Chart view, the parent units of matching results stay visible as context. Group is only available in the List view. The number of units shown appears above the chart, e.g. "12 of 37 units".

Creating and editing units

1. Click New unit. To create a sub-unit directly, click the add icon on a chart card or the Sub-unit button in the list, on the unit that will be its parent.
2. Fill in Name (required).
3. Fill in Kind freely, e.g. directorate or division. Kinds already in use are shown as suggestions.
4. Choose a Parent unit, or (no parent) for a top-level unit.
5. Click Save.

To edit a unit, click its name in the chart or its row in the list. A unit cannot be moved under one of its own sub-units.

Deleting units

Click the delete icon on a chart card or Delete in the list. A unit that still has sub-units cannot be deleted; move or delete its sub-units first.

Sites

A site is a work location, such as a head office or a branch office. A site sets the time zone, can override the SLA business calendar for tickets from that location, and is used as an asset's Location in the Asset registry.

Creating and editing sites

1. Open Administration → Sites, then click New site. To edit, click the site's row.
2. Fill in Name (required), e.g. Balikpapan office.
3. Choose the Time zone: WIB (Asia/Jakarta), WITA (Asia/Makassar), or WIT (Asia/Jayapura).
4. Choose an Organization unit if needed, or (no unit).
5. Choose the SLA business calendar override. Leave it at (follows SLA policy) so tickets from this site use the SLA policy's calendar.
6. Click Save.

The sites table shows Name, Time zone, Organization unit, and SLA calendar, and can be searched, filtered, sorted, and grouped. Sites cannot be deleted from the console. How calendars are used when calculating deadlines is explained in SLA and business calendars.