Signing in and navigation

This page explains how to sign in to RANCAQ, how the Portal and the Console differ, and how to change the language and theme.

Signing in

1. Open the RANCAQ address your company's IT team gave you.
2. Enter the Email and Password of your company account.
3. Choose Sign in.

After you sign in, RANCAQ opens the starting page that matches your role:

• Employees land on Home in the Portal.
• Approvers without Console access land on Approvals.
• The IT team lands on the Tickets queue in the Console.
• Auditors land on Audit, and admins without a ticket queue land on the first administration page they are allowed to open.

If you see Incorrect email or password., check what you entered. If you've forgotten your password, click Forgot password? below the password field: RANCAQ emails you a link to create a new password, and every open session is signed out. If you still can't sign in, contact your company's IT helpdesk.

Portal

The Portal is the view for employees. The menu is at the top of the page:

• Home: the Get help button, a shortcut to the Service catalog, and your most recently updated tickets. When a ticket is waiting for information from you, Home shows a Waiting on your reply box.
• Service catalog: the list of services you can request.
• My tickets: all your tickets.
• Approvals: shown only if you are assigned as an approver.

The menu only shows pages you are allowed to open. On narrow screens, open the menu with the Navigation menu button.

Console

The Console is the view for the IT team and admins. The menu is in the left sidebar and is split into two groups:

• Operations: Tickets and Assets.
• Administration: Organization, Company profile, Sites, Users, Teams, Roles, Working calendars, SLA, Service catalog, Email channels, and Audit.

Each item appears only if your role allows it. The top of the Console shows a breadcrumb with your current location, for example Operations › Tickets › Detail.

Sidebar

The button in the top-left corner (Close sidebar or Open sidebar) collapses the sidebar into a row of icons. This choice is remembered on the same device. On narrow screens, the sidebar appears as a sliding panel that you can close with the Escape key.

Switching tenants

If your account belongs to more than one company (tenant), you can select the active company name at the top of the sidebar to switch tenants.

Moving between the Portal and the Console

• From the Portal to the Console: open the menu under your name in the top right, then choose Open console. This option appears only if your account has Console access.
• From the Console to the Portal: choose My portal at the bottom of the sidebar, or in the menu under your name.

Language

RANCAQ is available in Indonesian and English. The default language is Indonesian.

1. Choose the language button in the top right. Its label reads Ganti ke English while the app is in Indonesian, and Switch to Bahasa Indonesia while it is in English.
2. The interface changes language right away, without reloading the page.

The same button is also on the sign-in page.

Light and dark theme

Choose the theme button next to the language button. Its label reads Switch to dark theme or Switch to light theme. The default theme is light.

Signing out

Open the menu under your name in the top right, then choose Log out. If there is something you haven't submitted yet, RANCAQ asks you first before signing you out.