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For employees

My assets

Devices in your name, reporting their problems, and correcting data.

The My assets page in the Portal shows the company devices currently registered in your name in the active workspace, such as a laptop, phone, or monitor. From here you can report a device problem and tell the IT team when its data is wrong.

What is shown

Choose My assets in the top menu. For each device you see:

  • the name and tag number (usually on the device sticker);
  • the type, brand, and model;
  • the status and since when the device has been in your name;
  • the location (site and unit) if recorded;
  • the warranty: its end date, marked Under warranty, Expiring soon (next 60 days), or Warranty expired.

If you hold many devices, use the Search box above the list to find a device by tag, name, or model.

The IT team's internal notes, serial number, purchase date and price, and the device's links to other systems are not shown. Devices registered to other people are not shown either.

If you belong to several workspaces, each workspace has its own list. Switch workspace to see devices in another workspace.

Reporting a device problem

  1. On the device card, choose Report a problem.
  2. The Get help form opens with that device already selected under Related device (optional).
  3. Fill in the title and details as usual, then choose Submit.

You can also choose a device directly in the Get help form or in a Service catalog form. On a service request, Related device means the device the request relates to, for example the laptop that needs an application installed, not a new device you are requesting.

The device you choose appears in the Related device card on the ticket page. The IT team sees the same device on their ticket. Only devices in your name can be chosen.

When the data is wrong

You do not change inventory data yourself. Report the mismatch to the IT team:

  1. On the device card, choose Data is wrong.
  2. Choose what is wrong:
    • This device is not mine or I have returned it;
    • The data is wrong (e.g. location, type, or tag). Write the correct data under Details.
  3. Choose Send to IT team.

For a device you hold that is not listed, choose Report a device that is not registered below the list, then mention its type, brand, and tag number.

The report is sent as a service request titled "Koreksi data aset …" (the workspace language, whatever your screen language) and appears in My tickets. The My assets list changes only after the IT team updates the inventory.