Roadmap
What exists, and what comes next.
This page deliberately carries no dates. A dated milestone that slips four months in public does more damage than having no roadmap at all. What we publish is the order, and the order can change.
Shipped
- Asset registry and ticket relations — 2 September 2026
- Inbound and outbound email channel — 1 September 2026
- SLAs, business calendars, catalog, and approvals
- Incidents, requests, queue, comments, and attachments
Next
- Knowledge base — article lifecycle, visibility, search, and article suggestions while filling in a ticket
- Rule automation — idempotent execution of simple rules
- Reports and export — read models and operational metrics
Under consideration
- WhatsApp channel — waiting on official Cloud API access. Until that exists, this product is a portal-and-email service desk
- Bulk data import from spreadsheet files
Have a need that is not on this list? Say so during the demo — that is the fastest way to influence the order.
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